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Why Good Companies Stop Growing
Imagine you’re climbing a mountain and the fog rolls in. You can’t see the trail as far as you’d like, but you know you’re trying to reach the top. So you figure as long as each step takes you higher...
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When Not to hire a Business Coach (and when you should)
Shadow Coaching Surgeon Atul Gawande has a great article in New Yorker about hiring a coach to help him become a better surgeon. He doesn’t call it this, but what he’s describing is “Shadow Coaching”....
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Occupy Wall Street – Like the 60′s Only Better
I visited Zuccotti park on Sunday (Oct 16, 2011) and it brought back memories of marching against the Vietnam war in the 60’s – and yes, despite the fact that I remember the 60’s I really was there....
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Think Backwards for Better Sales
Most sales people think they are in control and they move prospects through the various steps toward a sale. I’m suggesting that you think backwards – and look at the process from the buyer’s side. The...
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Starting the New Year with Zeros and Ones
Here’s a picture of my desk. It’s got ZERO papers on it. If I’m working on something I’ll put that ONE thing on the desk. Then put it away when I’m done, or when I’m interrupted. This concept is new...
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Do you LIKE being a Firefighter?
I understand the appeal. After all, didn’t we start our companies because we wanted to make money doing something we love? In my experience the things most entrepreneurs love revolve around sales or...
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The Only Customer Satisfaction Survey You Should Ever Use
It only has 2 Questions: Would you recommend this to a friend? Why or Why not? This is a slightly modified version of John Mariotti’s approach. I added the phrase “to a friend” because it adds an...
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What Makes a Quality Product?
As soon as I ask that question, I’m sure several aspects of your product come to mind that define quality. In this piece, I want to challenge those thoughts. Andrew Sullivan points to Matthew Yglesias...
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Use a Change Map to make Change Easier
A change map is a way to understand the ramifications of a change in your organization (or your life). It could be a change you’ve already adopted, or one you’re considering. It’s a great tool to bring...
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Should Your Employees Learn to Write Code?
Image from Flickr user DeltaMike FreeCause is teaching all 60 of its employees to write code. I don’t think this make sense for every company (very few things make sense for EVERY company). But here...
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